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St. Maarten SXM Island Tours Frequently Asked Questions

What does the price of the tour include?

  • Tour prices includes pick-up, drop-off, destination points, shopping, beach, photo stop, sight seeing, Diederick’s personal knowledge of the Island, and Diedericks sense of humor, all accordingly, to tour selected.

Is there a minimum or maximum number of people we can take with on a tour?

  • There are no minimum and no maximum, we make our tours work for you, we can accommodate number of guests that are in your party.

How long are the tours?

  • Tour times vary based on tour, approximate times are listed in tour description. For cruise ship passengers your  pickup time is half an hour after your ship has docked.

Where do we meet the tour?

  • Our place of meeting is the EDC parking lot (the sand yard where all the Local Tour Buses are parked), towards your left going out.  If you see the Port or security guard or at the information desk (by the big statue of  Dr. Albert Claudius Wathey) ask them to show you where the EDC parking lot is and tell them who you are looking for (DIEDERICK SXM TOURS) and they will escort you to where we are, or you may also come to the sand yard which will be much quicker after they have directed you where it is.  Our time of meeting is half an hour after the ship has docked. Please try to be on time, hope to see you soon.

Do we need to take cash with us?

  • Yes it is recommended to take cash. Many of our destinations have shopping, dinning, and other establishments where you can purchase souvenirs.

How much cash should we take and do they accept U.S. currency?

  • The amount of cash you take is up to you. U.S. currency is accepted at all tour sites.

Is lunch included?

  • Lunch is not included on our  tours. Some of the locations you may visit on a tour will have food available for purchase.

How far in advance do you need to book a tour?

  • All tours should be booked at least 24 hours in advance, we do recommend booking your tour as soon as your have your transportation to the Island booked.  Our tours do fill up and we do not want you to miss the beauty of St. Maarten/St. Martin.

Is the tip included in the tour rate? If not how much should we should give?

  • Tips are not included in tour rates. Gratuities are accepted and the amount is totally up to you.

What happens if it is raining?

  • Our tours do continue if it rains, a scattered shower on the island is not uncommon and should not impact your tour.  We do watch the weather and your safety is our concern.  If needed we may modify or cancel the tour based on forecast weather conditions.

What should we wear for the tour?

  • Comfortable clothing is recommended and swim suits if you are visiting a beach depending on the type of tour you have selected. We also highly recommended to have a pair of water shoes as there are destinations at which you can experience a water trail.

Will there be somewhere to leave our personal items during the tour?

  • We have no facilities to secure any personal items.  We recommend that you keep all personal items with you during the tour as we  are not responsible for any lost items.  If you do choose to leave your personal items in your tour vehicle please know that we have had no incident of theft and our drivers are trustworthy and carefully chosen.

Can I cancel or reschedule my tour?

  • Yes, but please note that our cancellation policy. Tours can be rescheduled based on availability.

Cancellations Policy

We understand that things change and we will do our best to accommodate your needs. For tours cancelled outside of the following time periods, cancellation fees may be applicable, as follows:

  • 24 hours or less: no refund
  • 48 hours or less: 50% cancellation fee
  • 96 hours or less: 25% cancellation fee
  • 96+ hours: full refund

Do I have to book my tour online or can I book tours by phone?

  • Yes you can call us to book your tour.  Call us at 1-347-509-0725  between the hours of 8:00 a.m. and  11:00 p.m.   If we are unable to answer we kindly ask that you leave us a message and we will get back to you as soon as possible.  For the quickest response you can also email us.  Click HERE to visit our Contact Us page where you send us an email.

Can I give a tour as a gift?

  • Yes, we will be glad to assisting you with sharing a St. Maarten Island Tour with family or friends. Please call us at contact us at 1-347-509-0725

Can children go on a tour?

  • Yes children are welcome to join us and will experience some wonderful learning experiences. Children must be supervised by a legal guardian.  Children under three years of age, pay nothing, they tour for free.  I would recommend Le Galion (nearby Orient) as an option, as orient beach has full nudity on the Club Orient part of the beach and partial nudity may occur on the rest of the beach.

 

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